Refund & Billing Policy

Subscriptions, credits, cancellations, and refunds

Refund & Billing Policy – ReportMaker.ai

Last Updated: [20-05-2026]

This policy applies to paid subscriptions purchased on https://app.reportmaker.ai/pricing. Marketing pages on https://reportmaker.ai describe our tools; billing happens on the app.

1. Payment provider

Subscriptions are processed by Dodo Payments or Razorpay (for Indian users). The provider shown at checkout governs that transaction. Their terms and privacy policies apply to payment data they collect.

2. Plans & billing cycle

Free: limited credits; no recurring charge.
Pro / Business: monthly subscription or one-time credit packs.
Subscriptions auto-renew each billing period until cancelled (unless purchased as a one-time pack).
Monthly credits are allocated per your active plan; unused credits may not roll over unless we state otherwise.

3. Shipping & Delivery Policy

As ReportMaker.ai is a Software-as-a-Service (SaaS) platform, all our services and digital goods are delivered instantly. Upon successful payment, your account is immediately upgraded or credited automatically. There are no physical goods shipped, and hence no shipping charges apply.

4. Cancellation

You may cancel a paid subscription from your account Settings on the app or by contacting [email protected].

Cancellation stops future renewals; you typically retain access until the end of the current paid period.
After the period ends, your account may revert to Free or limited access.
Deleting your account does not automatically cancel an active subscription — cancel billing first.

5. Refunds

Unless required by applicable law:

Subscription fees are generally non-refundable once a billing period has started or credits are used.
If you were charged in error (e.g., duplicate charge), contact us within 7 days with your account email and payment reference.
Refund eligibility for partial months is at our discretion and subject to the payment gateway's rules.
Approved refunds are processed back to the original payment method where possible; timing depends on your bank or card issuer (often 5–10 business days).

6. Failed payments

If a renewal payment fails, we may retry per the payment provider’s rules, notify you by email, and temporarily limit paid features until payment succeeds or the subscription is cancelled.

7. Contact

Billing questions: [email protected]